Effective date 2017 February 14
Our information handling practices are outlined below and in supplemental notices at the point of collection.
Note: This document and other security-oriented Legal Notices are updated as necessary on a continuing basis. These documents together with the product Security document (for the specific product version in use) comprise the overall security stance of Vivid Inc. and its products and services. Future readings of the overall security stance represent the best information available at those given points in time.
As a proponent of privacy rights, we seek to "do right by our customers," to make overall positive contributions to society, and to maintain our honorable business reputation.
We collect a minimum amount of information required to offer and improve products and services to you. When weighing a decision to share sensitive information with Vivid, please error on the side of not sharing the sensitive information with Vivid. A short, memorable form of this principle might be "If in doubt, leave it out." As an example, when sending a screenshot to better describe a particular situation, correspondants routinely censor identifying information such as JIRA project keys, issue summaries, and assignee names. Should further information be necessary, we can discuss it at that time.
Commitment to being competent and trustworthy in the secure storage, management, and destruction of information that we do collect or are privy to.
Collection of Information
Vivid collects information such as your name, address, email address, and billing information for a variety of reasons. We will explain why we need to collect this information when we ask you for it. When you purchase a Vivid product or service either directly from Vivid or through a third party, we are privy to information associated with the sale.
Vivid will never ask you for your password or other security tokens.
Use of Information
Vivid will only use your personal information for the purpose it was collected. For example, to deliver a product or service that you have requested, enable your participation in online activities, or personalize your experience. We will not use your personal information for a different purpose without first obtaining your permission.
Vivid may share your personal information with Vivid Inc. in Japan, with any Vivid subsidiary worldwide, or with authorized third parties. We only provide third parties with the minimum amount of personal information necessary to complete the requested service. We do not allow third parties to use your personal information for a different purpose.
We may need to access or disclose your personal information to comply with the law or legal process and to exercise our legal rights or defend against legal claims.
Vivid has relationships with other parties. We cooperate to help you with procurement (sales), to support your use of Vivid products and services (support), and for raising awareness (marketing). As such, Vivid entrusts each partner with information required for their respective activities.
Vivid Inc. (Japan) is not aware of any obligation, legal or otherwise, to undermine customer security.
Vivid uses a combination of industry standard security measures to protect your information from loss and misuse.
Data in Transit: For example, we enable the use of encryption when transmitting information over the Internet.
Data at Rest: A portion of infrastructure hosting and software is entrusted to third parties. While Vivid cannot vouch for the integrity of these elements, Vivid has taken and continues to take significant, pragmatic steps to systematically eliminate the possibility for security breach and information leakage to any party outside of Vivid.
Vivid will only retain your personal information to fulfill the purposes for which it was collected or as required by applicable laws or regulations. Customer information stored on Vivid premises is maintained according to its usage lifespan, and is then erased.
Vivid Trace Website
Cookies: Vivid's website provides a single cookie. This cookie is used to analyze and improve service offerings, including optimizing the navigability of the website for the express purpose of improving user experience. Along with the web server logs, these comprise the only tracking mechanisms that Vivid explicitly employs through the website.
Web server log information is not shared with other parties.
Secure Communications: Vivid's website is accessible to you only by HTTPS. Because compliant web browsers do not send the Referrer to Vivid in the HTTP meta-data, your browsing activity immediately prior to visiting the website will not be communicated to Vivid, and following offsite links will not inform the next website that you are coming from Vivid.
Vivid may provide links to web sites or otherwise inter-operate with services operated by third parties that are not covered by this notice. We encourage you to review their privacy policies.
Vivid does not normally collect the personal information of children under the age of 13. If we do, we require verifiable parental consent, prior to collection. If we learn that we have collected children's personal information without parental consent, we will delete it from our systems.
Transfer of Information
Vivid may transfer your information to Vivid Inc. in Japan or to any Vivid IT system or Vivid subsidiary worldwide. We may transfer your information to third parties located in other countries for purposes of processing, storage, or fulfillment.
How to Contact Us
You can contact Vivid by any of the methods listed in https://vivid-inc.net/contact/. Please include your contact information, and any relevant information such as name of the Vivid product or service, or a detailed description of your request or privacy concern.