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Vivid sends emails to you only under certain conditions, particularly when you apply for a free trial of or purchase a Vivid offering or when you have expressed interest in receiving emails regarding a particular topic such as early product access information or security alerts.
Emails we send you may include a technology (called a beacon) that tells Vivid whether the email has been opened or link in the email has been clicked.
If you do not want us to collect this information, you can change your subscription preferences or opt out of receiving these emails using the subscription management links provided within the emails.
Visits to our websites, use of cookies, and creation of log files: Our system automatically receives information from your computer system every time you visit any of our websites. A variety of identifying information may then be collected by Vivid, particularly:
Cookies are stored on your computer whenever you visit our websites. You can control how websites use cookies by configuring your browser's privacy settings. If you disable cookies from our websites, you might not be able to use all website functions in full.
The collected web server log information is stored in our system logs. These logs, taken together with the cookies and those items in the Data disclosure to third parties, comprise the only tracking mechanisms that Vivid explicitly employs throughout our websites.
The primary uses of the collected tracking information are:
The data will be erased or redacted in a way that prevents them being associated to you as soon as they cease to serve the purposes outlined in this section. Data stored in web system logs are automatically erased after an interval, typically measured in months.
Secure Communications: Vivid's websites are accessible only by HTTPS. Because compliant web browsers do not send the referer
to Vivid in the HTTP meta-data, your browsing activity immediately prior to visiting the website will not be communicated to Vivid, and following offsite links will not inform the next website that you are coming from Vivid.
Origin of Content: Excepting Vivid's use of customer-facing systems from third-party vendors such as the Vivid Support system and items in the Data disclosure to third parties, all content downloaded by the web browser user agent from Vivid's websites is hosted within Vivid's web properties; no content is hosted off-site. An advantage to this approach is that the web content does not direct web browsers to seek content hosted on other websites such that their operators would be informed of your browsing activity.
Data may be transferred between Vivid's IT systems or to Data disclosure to third parties in countries other than the country of your residence.
Vivid implements appropriate physical, technical, and administrative industry-standard security measures to protect data, including personal data, against loss, misuse, tampering, and unauthorized processing.
Data in Transit: For example, when transmitting information over the Internet we require the use of encryption such as Transport Layer Security (TLS).
Data at Rest: A portion of infrastructure hosting and software is entrusted to third parties. While Vivid cannot vouch for the integrity of these elements, Vivid has taken and continues to take significant, pragmatic steps to systematically eliminate the possibility for security breach and information leakage to any party outside of Vivid, such as storing data in encrypted form on third-party storage.
We require our suppliers and vendors to apply similar protections when we share personal data between us.
Vivid employs third-party systems to offer service to you. Such third-party systems may include tracking mechanisms unknown to us; we claim no knowledge or involvement in these schemes. We take an interest in multi-level isolation of each such system to blindly preempt technical possibilities, and within reason in attempting actual nullification of any such mechanisms that we learn of.
Vivid will never ask you for your password or other security tokens.
Vivid Inc. is not aware of any obligation, legal or otherwise, to undermine customer security.
To ensure your personal information is always securely handled consistent with this notice, we communicate our privacy and security guidelines to Vivid members and strictly enforce privacy safeguards within the company.
Vivid offerings are explicitly designed to respect your privacy.
We store data including your personal data and content on our systems as well as those of our service providers. Because we and our service providers maintain servers in global locations, your personal data may be transferred across national borders.
We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy notice and in supplemental notices and as needed to comply with our legal obligations. When assessing these periods we carefully examine our need to collect personal information at all and if we establish a relevant need we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period as outlined elsewhere in this notice.
Personal data is deleted or destroyed using appropriate security protocols so that it cannot be reconstructed or read.
We may provide links to external websites and services operated by unaffiliated third parties which we believe may be of interest to you. Because this Data security and privacy refers exclusively to Vivid Inc. and its properties, we encourage you to review the data security and privacy policies applicable to those external services.
Vivid does not knowingly collect the personal information of children without proper consent from a parent or legal guardian. If you believe that we may have collected personal information from a child without the requisite consent, please let us know using the methods described in Contact Vivid and we will investigate and promptly address the issue.
Children, or their legal guardians, may change or revoke the consent choices previously made or request access to or removal of any personal information that they have provided or posted to Vivid sites by contacting us using the methods described in Your Rights and Choices or Contact Vivid. Within thirty days of such a request (unless another period is provided by law) Vivid will anonymize, or remove from public view such content unless legally required to retain such content or information.
If and when the way we treat your personal data changes, we will inform you by updating this Data security and privacy and revising the "Effective Date" at the top of this notice. Should the changes materially affect the use of your personal data, we will also attempt to inform you by email.