Vivid Trace 1.2 Messages and Codes
This document details the error and warning messages and their codes issued by Vivid Trace. Messages are indexed by message code and explain the conditions that resulted in the message and what actions can be taken to remediate the situation. This document covers the following topics:
How to Interpret Message Codes
Vivid Trace issues message codes to communicate about error and warning situations. The format of the codes can help you understand the nature of the code.
VT
E
W
-
number
Vivid Trace
Message type discriminator:
Error or Warning
Unpadded serial number
Message Code Format. Error messages are assigned codes that follow the pattern VTE-12, which in this example means "Vivid Trace error #12". Warning messages are assigned codes that follow the pattern VTW-34, which in this example means "Vivid Trace warning #34".
Message Reference
The messages documented here are indexed by message code, listed in alpha-numeric order. They explain the conditions that resulted in the message and what actions can be taken to remediate the situation. The italicized phrases in the message text correspond to the execution context of the message, user input, or information useful to quick remediation. Once a message code is assigned, the meaning of the message & code will not change in future releases, and will not be reutilized with a different meaning, even as it may eventually be retired.
Error Messages
VTE-1error | Function JQL-function could not find item: item-list. |
| Explanation: The items in item-list were not found. | |
| Remedial Action: Confirm that each item in item-list exists, that the items are specified correctly in the function parameters, and that the user account executing JQL-function has permission to browse those items as applicable. |
VTE-2error | Function JQL-function doesn't accept the identifier parameter, which is already set to the equivalent of value. |
| Explanation: JQL-function doesn't accept the parameter identifier. Conceptually, JQL-function behaves as though it already has a parameter identifier whose value is set to value. | |
| Remedial Action: Remove the identifier parameter from the function parameters in the JQL query. Reassess the usage of JQL-function. |
VTE-3error | Incorrect usage of function JQL-function. Usage: usage |
| Explanation: Parameters are being used incorrectly for function JQL-function. | |
| Remedial Action: Correct the parameter(s) according to usage. Consult the documentation for detailed information on correct usage of JQL-function and its parameters. |
VTE-6error | Function JQL-function: In JQL query JQL-query: error-message |
| Explanation: JQL-function attempted to execute JQL-query in order to gather seed issues from its results, but JIRA could not process JQL-query and issued error-message instead. | |
| Remedial Action: Handle the error stated in error-message. You may be able to isolate the cause of the JQL error by executing JQL-query directly in a JIRA Advanced Search. |
VTE-7error | Function JQL-function: The identifier parameter can be supplied at most once. |
| Explanation: Although JQL-function accepts at most one instance of the identifier parameter, more than one occurance of the parameter is being supplied to JQL-function. | |
| Remedial Action: Modify JQL-function's parameter list to have at most one identifier parameter. Consult the documentation for detailed information on correct usage of identifier. |
VTE-8error | Function JQL-function: More than one issue link type matches the text text: matches |
Explanation: The issueLinkType parameter can indicate a specific issue link type based on any of its name, inward description, or outward description, as long it uniquely matches one issue link type. text matched multiple issue link types listed in matches and is therefore ambiguous. | |
Remedial Action: Modify the issueLinkType parameter to specify a name, inward description, or outward description that unambiguously identifies one issue link type. Also, consider disambiguating the issue link types listed in matches by adjusting their names, inward descriptions, and outward descriptions from within JIRA Administration . |
VTE-9error | Function JQL-function: The effective directions is set to follow issue links effective-directions but there are no effective issue link types. |
Explanation: JQL-function is instructed to follow the issue link directions inward and/or outward as listed in effective-directions, but either the issueLinkType parameter excludes all issue link types configured in JIRA, or there are no issue link types configured in JIRA at all. JQL-function is unable to conduct its search by following issue links because there are no effective issue link types. | |
Remedial Action: If the issueLinkType parameter excludes all available issue link types, modify it so that there is at least one effective issue link type. If there are no issue link types configured in JIRA, add issue link types in JIRA Administration . |
VTE-10error | Function JQL-function: The identifier parameter must specify at least one effective direction. |
| Explanation: After calculating the effective directions based on parameter identifier's value, the effective directions is empty and is therefore not usable to JQL-function. | |
| Remedial Action: Modify the identifier parameter to yield at least one effective direction. |
VTE-11error | Function JQL-function: The identifier parameter must be an integer number between minimum and maximum, inclusive. |
| Explanation: The numeric value of parameter identifier is not within the acceptable range of minimum and maximum. | |
| Remedial Action: Modify parameter identifier's value to be a number no lower than minimum and no higher than maximum. |
VTE-12error | Function JQL-function: Could not get search results for item: error-message |
| Explanation: item could not be processed. error-message might indicate the cause. | |
| Remedial Action: Handle the error stated in error-message. |
VTE-13error | Function JQL-function requires seed issues, supplied using the "issue" and/or "jql" parameters. |
| Explanation: JQL-function requires seed issues, but none were supplied. | |
Remedial Action: Supply seed issues to JQL-function by specifying at least one issue and/or jql parameter. |
VTE-14error | Function JQL-function: The identifier parameter cannot be empty. Usage: usage |
| Explanation: Parameter identifier requires a value but was not supplied one. | |
| Remedial Action: Set a value for parameter identifier according to usage. |
VTE-15error | Function JQL-function: Syntax error at character n of identifier parameter. Usage: usage |
| Explanation: There is a syntactic error in parameter identifier, starting at character number n. | |
| Remedial Action: Correct parameter identifier according to usage. |
VTE-16error | Vivid Trace cannot be used while its custom field is damaged or missing. Please contact your JIRA administrators to restore functionality. Note: The wording of this message varies depending on context. |
Explanation: The custom field VTDirections required by Vivid Trace cannot be used while its custom field is damaged or missing. | |
| Remedial Action: To restore functionality, please ensure the custom field "custom-field" is removed if possible, disable then re-enable the Vivid Trace add-on or alternatively restart JIRA, and then perform a re-index before resuming use of Vivid Trace. |
VTE-17error | Please contact your JIRA administrators to configure Vivid Trace with a valid license. Note: The wording of this message varies depending on context. |
| Explanation: Vivid Trace is not configured with a valid license. It is possible that Vivid Trace has yet to be configured with a license, that the configured license has expired, or that the number of licensed users for each of JIRA and Vivid Trace is mismatched. | |
| Remedial Action: As a JIRA administrator, view the Vivid Trace entry in Add-On Management in JIRA Administration and configure it with the License Key from a valid Vivid Trace license. |
VTE-19error | An internal error occurred. For support, please report the following information to Vivid Support: information |
| Explanation: A condition in Vivid Trace or elsewhere within JIRA that prevents successful processing has occurred. | |
| Remedial Action: If the condition doesn't appear to be immediately user servicable, contact Vivid Support and include information in your support request. |
VTE-20error | Unknown item: ID |
| Explanation: A non-existent item with ID ID was requested. | |
| Remedial Action: Ensure that ID is correct and that the user account requesting item has permission to browse it. |
Warning Messages
VTW-1warning | Function JQL-function is making use of issue link relationship information while JIRA's Issue Linking feature is deactivated. Results might be incorrect. |
| Explanation: JIRA doesn't specify how it responds to requests for issue link information while its Issue Linking feature is deactivated. For this reason, Vivid Trace cannot provide guarantees about whether JQL-function's results are accurate or not. | |
| Remedial Action: Either scrutinize JQL-function's results, or re-assess JQL-function's need to use issue link relationship information. Alternatively, activate the Issue Linking feature within JIRA Administration. |
VTW-2warning | Function JQL-function is making use of parent and sub-task relationship information while JIRA's Sub-tasks feature is deactivated. Results might be incorrect. |
| Explanation: JIRA doesn't specify how it responds to requests for sub-task information while its Sub-tasks feature is deactivated. For this reason, Vivid Trace cannot provide guarantees about whether JQL-function's results are accurate or not. | |
| Remedial Action: Either scrutinize JQL-function's results, or re-assess JQL-function's need to use sub-task relationship information. Alternatively, activate the Sub-tasks feature within JIRA Administration. |
VTW-3warning | Function linkPartition(ISSUE) is deprecated. Use relations(ISSUE, "projectConfig = apply") instead. |
Explanation: The JQL function linkPartition() is deprecated in Vivid Trace version 1.2. | |
Remedial Action: Because this function will be removed in a future version, Vivid advises you to replace all usage of linkPartition() with its direct substitute relations(ISSUE, "projectConfig = apply"). If you are considering updating Vivid Trace to a newer version while the deprecated linkPartition() JQL function is still in use in your JIRA system, confirm whether linkPartition() has been removed or not before performing the update. |
VTW-4warning | Function JQL-function: No seed issues were found. |
| Explanation: After JQL-function computed the seed issues, the resulting set of aggregated seed issues was empty. JQL-function produces results based on seed issues, and without seed issues it correctly returned an empty result set accompanied by this warning. | |
| Remedial Action: Depending on the nature of the supplied seed issues and the execution context, including what permissions the executing account has to those seed issues, you might be expecting this result. If not, investigate the seed issue parameters, including their correctness, and browse permissions on the expected set of seed issues relative to the user account that issued the JQL query. |
VTW-5warning | Function JQL-function: Issue link types were set even though the effective directions effective-directions don't include issue links. |
Explanation: Issue link types are explicitly supplied to JQL-function using the issueLinkType parameter, but JQL-function is not instructed to follow the issue link directions inward and/or outward as listed in effective-directions. One way to encounter this warning is over the natural course of evolving JQL queries, for example by changing the JQL function from relatesWith(), which follows issue links, to parents(), which doesn't. | |
Remedial Action: Eliminate the issueLinkType parameter from JQL-function's parameter list. |
VTW-6warning | Limiting quantity of displayed issues to the Issue Count Soft Maximum of maximum. |
| Explanation: The number of actual resulting issues exceeds maximum, and so the Issue Count Soft Maximum mechanism terminated the search process while its result set contained approximately maximum issues and is returning just those resulting issues. The results represent a portion of the actual results, and may change in content on consecutive searches. | |
| Remedial Action: See Issue Count Soft Maximum for information about this condition. |
VTW-7warning | One or more issues have been omitted due to insufficient browse permissions. |
| Explanation: The search process found related issues for which the user account executing the search doesn't have browse permission. The search process abruptly halts itself at each such issue, and instead returns this warning along with the resulting issues to which the account does have sufficient permission that lead up to but don't include the inaccessible issues. | |
| Remedial Action: The search results are correct to the requesting user account provided that the permissions on issues, projects, etc. are correct. This warning reminds the viewer to factor into their decision making that they have an incomplete view of the results due to insufficient permissions. For some information on how partial results can impact decision making, see Security and JIRA Permissions in the JQL Reference documentation. |
VTW-8warning | Issue Linking is deactivated and is not available to Vivid Trace. Either ignore this warning, or activate Issue Linking in JIRA System Administration. |
Explanation: JIRA doesn't specify how it responds to requests for issue link information while its Issue Linking feature is deactivated. For this reason, Vivid Trace cannot provide guarantees about whether search results, Issue Relation Graphs, etc. are accurate or not. Users should expected to receive warning VTW-1 while Issue Linking is deactivated. | |
| Remedial Action: If users need to use issue linking information in conjunction with Vivid Trace, activate the Issue Linking feature within JIRA Administration. |
VTW-9warning | Sub-tasks are deactivated and are not available to Vivid Trace. Either ignore this warning, or activate Sub-tasks in JIRA System Administration. |
Explanation: JIRA doesn't specify how it responds to requests for sub-task information while its Sub-tasks feature is deactivated. For this reason, Vivid Trace cannot provide guarantees about whether search results, Issue Relation Graphs, etc. are accurate or not. Users should expected to receive warning VTW-2 while Sub-tasks are deactivated. | |
| Remedial Action: If users need to use sub-task information in conjunction with Vivid Trace, activate the Sub-tasks feature within JIRA Administration. |
VTW-11warning | Function JQL-function: In JQL query JQL-query: warning-message |
| Explanation: JQL-function received warning-message while executing JQL-query. | |
| Remedial Action: Determine if warning-message has a detrimental impact on the results and whether warning-message should be handled. |
VTW-12warning | Custom field custom-field erroneously represents issue issue as having relation. Does this issue, or JIRA, need to be reindexed? |
| Explanation: One condition that can give rise to this warning is that the custom field custom-field that Vivid Trace uses to track relations with other issues appears to represent issue issue as having the specified relationship relation when in fact it does not. Another condition is that the user is requesting Vivid Trace to make use of either issue link or sub-task information while the respective JIRA feature is deactivated. | |
| Remedial Action: The index might be out of sync with issue date for issue, a possibility that can be diagnosed by re-indexing JIRA. |