Service Level Agreement (SLA): We respond quickly to support requests during business hours with a hard commitment of one business day from receipt of your initial request. All support requests are processed in the sequence they arrive in, on a first-come-first-served basis. Please understand that queue priority may change during urgent situations. Support is available through Vivid Support Online and also through email, in the English language, from 09:00 to 17:00 Japan Standard Time (JST), Monday through Friday. Vivid observes all holidays published in the Bank of Japan Holiday Schedule, including those marked "Bank Holiday." If you purchased through a partner, you are able to obtain support from them as well.
The documentation index lists all product
documentation and content summaries.
We respond on a best-effort basis on the following services. Please note that full customer support is offered through Vivid Support Online.